Ways to Get Involved
Our opportunities for customer involvement provide many ways for you to get involved, have your say and influence what we do and how we do it. Your can register your interest in working with us, or find out more by calling Nexus on 01905 342 600 or email us at email@example.com
Here are some of the main ways in which you can do this.
- Joint Group Customer Panel
Joint Group Customer Panel
Customers from each of the WM Housing Group (WMHG) Partner associations make up this group & its main role is to monitor the delivery of the (WMHG) Customer Involvement and Empowerment Strategy.
» Find out more about the Joint Customer Involvement Group
- Young Persons Customer Panel
Young people are our future and may well be our future customers, and for this reason we would like to encourage them to get involved. We want young people to tell us their views and help us shape our services for the future. The panel is open to anyone under 18 years of age and we guarantee a fun and lively atmosphere. (No stuffy meetings – we promise)
- Residents’ Associations
We support, encourage and fund a number of Tenants and Residents Associations. These are groups of people living in an area, block or street who come together to get involved in issues related specifically to where they live. Nexus will help set up the Residents’ Association and see that it receives ongoing support, funding and training to enable it to carry out its role.
- Mystery Shoppers
Mystery Shoppers test services by letters, phone calls or visits to the Nexus office. This provides a customer’s perception on our services and allows us to check performance against our published service standards.
- Telephone Panel
Customers, who do not have the time to attend the meeting based involvement opportunities, can join this panel. It provides feedback on services through occasional telephone surveys.
- Web Panel
Nexus have introduced a new website that the Web Panel was involved with. They continue to provide ideas and feedback for each new phase of the websites improvement and they also help with the updating of the web site pages. You don’t have to be a computer expert to join our Web Panel, just someone who uses computers and can come up with ideas to improve the website.
- Newsletter Editorial Panel
The customers who sit on this group work on the customer newsletter and ensure that it is customer friendly, interesting and relevant. In addition customers are also involved in the annual report and reviewing all the service leaflets and other publications.
- Responsive & Planned Repairs Customer Group
This Group helps review and develop the responsive repairs and planned maintenance policy and procedures. It is also involved in monitoring performance and interviewing contractors.
- Grounds Maintenance & Cleaning Contract Monitors
At each site where we have grounds maintenance and/or cleaning contracts in place we enlist customers to help monitor the performance of the contractors. These monitors have helped us to produce the new specifications for both of these services and they were also involved in the interviewing of the contractors.
- Scrutiny Panel
In order to ensure that our services are being delivered to the high standard that our customers expect we have set up a Scrutiny Panel that looks at individual services and audits them for Nexus. This is an ideal opportunity for customers who like to ask questions and monitor performance to get actively involved in looking at our services independently. The Panel also looks at the decision that the Management Board makes and works closely with them to ensure that the Board is fully informed about quality of service.
- Area Walkabout Group
They provide the opportunity for all the tenants and leaseholders on the estate to meet at a predetermined time at regular intervals with their Housing Officer, They then walk around the estate together and identify any issues and concerns and these are noted and solutions agreed.
- Disability Group
The role of the Group is to challenge and support us in considering ways in which WMHG might be able to improve the way it responds to the diverse needs of its disabled customers... more information.
- Management Board
The Management Board is the main decision making body for Nexus Housing and we encourage our members to become Board Members. Although it is a big commitment for customers who sit on the Board it can also be very rewarding.
>> Become a Tenant Board Member (pdf)
- Home Owners Panel
This Panel provides all Nexus shared owners and leaseholders with the opportunity to be involved, and positively influence, all aspects of the housing services that they receive. The Panel meets every three months to improve communication and service delivery to homeowners through the better understanding of their issues and needs.